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Got Any Questions?

Feel free to check out the frequently asked questions below.

Otherwise you can contact us directly, via the messenger below / send us an enquiry via the form below.

Contact Us

Reach out to us directly via submitting a form below or the FB messenger button below.

We usually respond within 2 hours during office hours.

Operating Hours

Monday – Friday → 9am – 6pm
Saturday & Sunday → 10am – 2pm

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Frequently Asked Questions

Why Did You Notify My Receiver? It's supposed to be a surprise?

Our system will sent an automated sms to the receiver before the delivery attempt. This is to ensure the receiver is alert & will be at the designated location to receive the birthday cakes. 

In case if you do not want the receiver to know the surprise at all, please provide the “sender contact number” ONLY in both “sender contact number” & “receiver contact number” field. So that your receiver will not receive the sms.

However, you’re responsible to ensure the receiver is at the receiving location at the designated time slot. We’re unable to change the delivery address / timing 4 hours before the delivery & we’re unable to do re-delivery in case we can’t find the receiver.

Can I change the delivery address / time?

We accept changed up to 4 hours before the designated delivery time.

Please contact us immediately via FB Messenger, if you need to change the delivery address & timeslot (as long as it is within our delivery area).

However, product ordered can’t be changed.

Can I Customise A Cake?

Meanwhile we are unable to take customised cake request directly on the website. Please sent us a message on FB Messenger and we’ll help you on that.

Can I Do Self Collection?

Currently we’re unable to provide self collection method. All our birthday cakes will be deliveredd by our Racoon mascot directly to your designated delivery address.

What Is the soonest delivery time?

Meanwhile, we accept orders up to 24 hours (ie 1 day) before the delivery date. We’re working closely with the team to shorten the lead time to provide same day delivery . So, stay tuned ! 

What Is Your Delivery Area?

Currently, we are only able to deliver in :

1. Johor Bahru area

– Kulai, Forest City, Kangar Pulai is out of delivery area.

If you’re not sure about your delivery area, feel free to reach out to us directly on Fb Messenger so that we could help you.

Can I request for other mascot?

We know, you might love Spiderman / Panda / Wonderwoman to make the delivery. However, they’re not that easy to be hired at the moment. Hence we could only let “Raccoon” do the job!

If we managed to hired new member in the delivery crew, we’ll let you know!

Will the Raccoon mascot be punctual?

We’ll do our best to deliver your birthday cake at the designated timeslot selected. However, if the traffic condition is bad / “Raccoon” is blocked by the police. There might be slight delay in the delivery.

We shall be able to inform you immediately if such occurs.

Can I cancel my order?

To cancel your order due to unforseen circunstances, please notify us 48 hours before the delivery date.

We can either :

1. Reschedule your order to another date / location.

2. Issue a refund via “Coupon Code” only, without expriy date, so you can use it for the next purchase on our website.

Damaged cake / Missing items?

Please check your item upon received and contact us immediately if the cake is damaged or if you receive the wrong item or missing items from your order, so that we can assist to make it right.

If complaint is made a day after the delivery date, we will unable to provide full refund or exchange of new cake.

Full refund on the missing items will be provided.

Your Raccoon is late!

Unfortunately, we are unable to cancel your order during the day itself because all our cake are freshly baked on that day.

Please understand, sometimes due to unforeseen traffic conditions, our Raccoon might be a little late, but we’ll always arrive.

We advise customers to plan ahead & at least have an 1 hour buffer before/after your exact requested time.